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Alexandra Morgan Coaching (Alexandra Morgan Joy Bond “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information collected from clients, customers, and users of our website. This Privacy Policy outlines how we manage, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).

By providing your personal information to us, whether through this website or directly, you consent to the terms of this Privacy Policy.

1. Personal Information We Collect

For the purposes of this Policy, “personal information” means any information or opinion about an identified individual, or an individual who is reasonably identifiable. This may include, but is not limited to:

• Full name

• Residential or mailing address

• Email address

• Contact telephone number

• Date of birth or age

• Gender

• Profession or occupation

We may also collect non-identifiable or aggregated data for research and website analytics purposes.

2. Purpose of Collection

We collect, hold, use, and disclose personal information in order to:

• Provide our services to you;

• Respond to enquiries or requests;

• Maintain internal records;

• Conduct marketing, business development, and promotional activities;

• Improve the functionality and user experience of our website;

• Comply with legal or regulatory obligations.

3. Methods of Collection

We generally collect personal information directly from you, including when you:

• Submit an enquiry through our website;

• Subscribe to a mailing list;

• Purchase services;

• Provide feedback or complete surveys;

• Communicate with us in person, by phone, or electronically.

4. Consequences of Non-Disclosure

If you choose not to provide the personal information requested, we may be unable to deliver certain services, provide updates, or customise your experience.

5. Website, Cookies & Analytics

Our website may use cookies and analytics tools (including Google Analytics) to monitor usage, measure traffic patterns, and enhance user experience. While these tools may collect data, they do not identify you personally. You may disable cookies in your browser settings, however this may affect the functionality of the website.

We take reasonable precautions to protect data transmitted online, but cannot guarantee the security of information transmitted over the Internet. Any transmission is at your own risk.

6. Disclosure of Personal Information

We may disclose personal information to:

• Contractors and service providers engaged to perform business functions (e.g., IT providers, payment processors, email platforms);

• Professional advisors (including accountants and legal practitioners);

• Regulatory bodies or law enforcement, where required by law;

• Third parties with your express consent.

We will not sell, rent, or trade personal information to third parties.

7. Direct Marketing

We may use your personal information to send promotional communications that we believe may be of interest to you. You may opt out at any time by following the unsubscribe instructions or contacting us directly.

8. Data Security & Retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Personal information will be retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law, after which it will be securely destroyed or de-identified.

9. Your Rights

If you are located in the European Union, the GDPR provides you with certain rights, including the right to:

• Access personal information we hold about you;

• Request correction or deletion of your information;

• Restrict or object to processing;

• Request data portability; and

• Withdraw consent at any time.

Requests to exercise these rights should be directed to the contact details below.

10. Complaints

If you believe your privacy has been breached, please contact us in writing with details of the incident. We will investigate the matter and respond within a reasonable timeframe, in accordance with our obligations under applicable privacy laws.

11. Contact

If you have any questions, requests, or complaints in relation to this Privacy Policy, please contact:

Alexandra Williams
📧 well@alexandramorgan.com.au

12. Changes to this Policy

We may amend this Privacy Policy from time to time. Updated versions will be published on our website and will take effect from the date of posting.

Last updated: 09/2025